Blog

Çizgi Teknoloji places great importance on customer satisfaction by regularly conducting customer satisfaction surveys and evaluating direct feedback to continuously improve service quality. The company aims to differentiate itself in after-sales services with strong technical support and fast solutions.

Ability to Provide Fast Solutions

Çizgi Teknoloji's After-Sales Services Manager, Bilal Çiçek, emphasizes that after-sales services are a key element for them: “After-sales service is one of the most important areas where we strive to make a difference. We highly value customer satisfaction, and the high satisfaction rates we achieve in our customer surveys are proof of this.”

Highlighting the advantages of being a local manufacturer, Çiçek states that they have superior expertise in technical knowledge and know-how. Since Çizgi Teknoloji produces its own products in-house, it provides comprehensive A-to-Z solutions in technical support and after-sales services.

Gül Uğurlu | Brand and Corporate Communication Group Manager | Medicana Health Group:
“We were very satisfied with the technical follow-up and information flow during the implementation by Çizgi Teknoloji. We would like to extend our satisfaction from the hospitals where it was applied to other hospitals as well.”

Halil Ay | IT Digital Systems Specialist | Özdilek Holding A.Ş.:
“The Çizgi Teknoloji Sales and After-Sales Services Team provides guidance on alternative and suitable products at the beginning of the project, ensuring the smoothest process. In terms of after-sales technical and software support, they provide both on-site and remote services with an experienced team and offer support through voice and video calls.”

3-Year Product Warranty, 5-Year Spare Parts Supply

Çiçek highlights that one of the most critical issues in the industry is the speed and quality of technical support and service. He explains that production stoppages or delays due to the lack of support can result in significant losses.

As Çizgi Teknoloji, they provide customers with a 3-year product warranty and a minimum of 5 years of spare parts availability, ensuring a strong after-sales support structure.

Çiçek summarizes the advantages of being a local manufacturer: “We create a significant difference compared to imported products in terms of both service speed and spare part costs. Our customers' preference for us and their continued use of our products with satisfaction is not only due to the quality and performance of our products but also because of the high-quality after-sales service they receive.”

Stock Management and Pandemic Measures

During the pandemic, supply chain disruptions, raw material shortages, and the chip crisis negatively impacted many manufacturers. However, Çizgi Teknoloji successfully optimized stock management to respond quickly to customer demands.

Çiçek describes the process: “Previously, products that could be supplied in 1-2 months now take 6-8 months. This requires proactive stock management and forecasting. We have taken serious precautions and adjusted our stock accordingly. When receiving customer requests, we check both our stock levels and the status of imported raw materials and semi-finished products to provide the most accurate delivery time.”

Çizgi Teknoloji states that their proactive strategies have led to successful process management, and they will continue to differentiate themselves in after-sales services by enhancing customer satisfaction.